Today’s students have grown up in a digital world and that familiarity with the digital space is now shaping behavioural expectations. 71% of 16-24-year-olds believe that customer experience can be drastically improved by quick responses. Introducing digital channels for student support can increase engagement across all aspects of the student lifecycle, from enrolment to retention through graduation, and save institutions money on support channels and mitigating drop outs.

In this 20 minute webinar, we will be looking at why students prefer using social platforms to connect, and how you can start your digital transformation journey to better connect with your students, and give them the digital-first experience they expect.